Frequently Asked Questions
Everything you need to know about your New Era headwear and apparel.
How do I determine my correct cap size?
To find your perfect fit, measure the circumference of your head approximately one centimeter above your ears using a soft tape measure. Consult our size chart to match your measurement in centimeters or inches to the corresponding New Era size, such as 7 1/4 or 7 1/2 for our 59FIFTY fitted caps.
What is the difference between a 59FIFTY and a 9FORTY cap?
The 59FIFTY is our iconic true fitted cap with a flat visor and a structured crown, while the 9FORTY is an adjustable, contoured stretch-fit cap with a pre-curved visor and an open back with a strap closure.
How should I clean and maintain my New Era cap?
We recommend against machine washing as it can distort the shape. Instead, use a damp cloth with mild soap for spot cleaning. For fitted caps, a specialized cap brush or a lint roller is ideal for removing dust and maintaining the wool or polyester fabric.
What is your return policy for headwear?
We accept returns within 30 days of purchase, provided the items are in their original, unworn condition with all stickers and tags still attached. Please note that personalized or custom-designed caps are final sale and cannot be returned.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-7 business days. Once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number to monitor your delivery status in real-time.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and are calculated at checkout. Please be aware that local customs duties and taxes may apply upon arrival.